FAQ

1. Where do you ship?

We currently ship only within the United States. International shipping is not available at this time.

2. Do you offer free shipping?

Yes. We provide free shipping on all orders within the United States, with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days before shipment.

4. How long does shipping take?

Once shipped, delivery typically takes 5–6 business days, depending on your location and carrier conditions.

5. How can I track my order?

After your order ships, you will receive a confirmation email with tracking information.

6. What is your return policy?

We accept returns within 7 days of receiving your order. Items must be unused, in original condition, and in original packaging.

7. How long do exchanges take?

Exchanges are processed within 10 days after we receive the returned item.

8. When will I receive my refund?

Refunds are issued within 5–10 business days after the return is approved and processed.

9. What payment methods do you accept?

We accept secure payments through trusted third-party providers such as Shopify Payments, PayPal, and Stripe.

10. How can I contact customer support?

You can reach us anytime via email at contact@ulvarine.store or by phone at +1 (765) 753-9793 during business hours.